Privacy policy

Last Updated: October 26, 2026

cxcnn ("we," "us," or "our") operates https://cxcnn.com, including the website, products, content, features, and services offered through it (collectively, the "Services").

Our online store is powered by Shopify, which provides the e-commerce platform used to operate our business.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase products, or communicate with us.

1. Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information.

Contact Information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products purchased

  • Order history

  • Payment-related details

  • Shipping and delivery information

  • Return and refund records

  • Transaction history

Account Information

  • Customer account details

  • Saved addresses

  • Shopping preferences

  • Authentication-related information

Technical and Usage Information

  • IP address

  • Browser type

  • Device information

  • Website interactions

  • Cookies and similar tracking technologies

Customer Communications

  • Customer service inquiries

  • Email correspondence

  • Customer feedback

  • Information voluntarily provided to us

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Arrange payments and delivery

  • Provide customer service

  • Process returns, refunds, and exchanges

  • Maintain customer accounts

  • Communicate order and shipping updates

  • Improve website functionality

  • Detect and prevent fraud

  • Maintain website security

  • Send marketing communications where permitted by law

  • Comply with applicable legal obligations

3. How We Share Personal Information

We may share personal information with service providers and partners when reasonably necessary to operate our store.

These may include:

  • Shopify and related commerce services

  • Payment processing providers

  • Shipping and fulfillment providers

  • Website hosting and technology services

  • Customer support providers

  • Fraud prevention and security providers

  • Analytics and advertising providers, where enabled

  • Professional advisers and legal authorities when required

Certain advertising or analytics activities may constitute a sale, sharing, or targeted advertising under applicable privacy laws.

Where required, we provide appropriate notices and opportunities to exercise applicable privacy rights.

4. Shopify and Our Online Store

Our website is hosted and powered by Shopify.

Shopify processes certain personal information to provide e-commerce functionality, payment integrations, checkout services, platform security, analytics, and other services.

For additional information about Shopify's personal information practices, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/

5. Cookies and Similar Technologies

Our website uses or may use cookies and similar technologies to:

  • Maintain shopping cart functionality

  • Remember customer preferences

  • Improve website performance

  • Analyze website activity

  • Support fraud prevention and security

  • Measure advertising effectiveness where applicable

Customers may manage certain cookies through browser settings or privacy preference tools available on our website.

Disabling certain cookies may affect website functionality.

6. Marketing Communications

If you subscribe to receive marketing communications, we may use your contact information to send product updates, promotional information, and store announcements.

You may unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting us directly.

We follow applicable consent and opt-out requirements.

7. Data Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no method of electronic transmission or data storage is completely secure.

We cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process orders

  • Provide customer assistance

  • Maintain transaction records

  • Process returns and refunds

  • Meet accounting, tax, and legal requirements

  • Resolve disputes

  • Detect and prevent fraud

Retention periods may vary according to the nature of the information and applicable law.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access personal information

  • Correct inaccurate information

  • Request deletion of certain information

  • Obtain a copy of your personal information

  • Opt out of marketing communications

  • Opt out of certain targeted advertising or data sharing

  • Exercise other privacy rights available under applicable law

To submit a privacy request, contact hello@cxcnn.com.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our Services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 in violation of applicable law.

If we become aware of unlawful collection, we will take appropriate steps to delete the information.

11. International Data Processing

Personal information may be stored or processed in countries where Shopify and our service providers operate.

Where required, appropriate safeguards will be applied to international data transfers.

12. Third-Party Websites

Our website may contain links to independently operated third-party websites.

We are not responsible for the content, security, or privacy practices of those websites.

Customers are encouraged to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, business operations, or applicable legal requirements.

Updates will be published on this page with a revised effective date.

14. Contact Information

If you have questions regarding this Privacy Policy or our handling of personal information, please contact:

Merchant Name: cxcnn

Website: https://cxcnn.com

Email: hello@cxcnn.com

Phone: +1 570-662-9334

Business Address:

1504 S Jefferson St
New Castle, PA 16102
United States

Customer Support Hours:

Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET), excluding public holidays.