Shipping policy

Last Updated: October 26, 2026

Thank you for shopping at cxcnn.

This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, shipping charges, tracking services, and related procedures.

1. Shipping Destinations

We currently ship to eligible addresses within the United States.

Our products are shipped from the United States.

Shipping availability is determined by the address entered during checkout.

2. Order Processing Time

Orders are typically processed within 2–4 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays begin processing on the next business day.

Processing time is separate from shipping transit time.

3. Estimated Delivery Times

Our standard estimated delivery times within the United States are:

Order Processing: 2–4 business days

Shipping Transit: 5–10 business days

Estimated Total Delivery: 7–14 business days

These estimates apply under normal operating conditions and do not represent guaranteed delivery dates.

Actual delivery may be affected by carrier operations, weather, shipping destination, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer free standard shipping to eligible addresses within the United States.

  • Standard Shipping Fee: $0.00

  • Shipping Currency: USD

  • Shipping Destination: United States

No standard shipping fee is charged for eligible United States orders.

Applicable taxes, if any, are displayed during checkout before payment confirmation.

5. Order Confirmation

After placing an order, customers will receive an order confirmation email at the address provided during checkout.

The confirmation contains relevant order information.

6. Shipping Confirmation and Tracking

Once an order has been dispatched, customers will receive a shipping confirmation email.

Tracking information is provided for shipped orders.

The email will include tracking information that customers can use to check shipment status.

Carrier tracking updates may take additional time to appear after the package has been accepted.

7. Shipping Delays

Although we aim to meet the estimated delivery timeframe, delays may occasionally occur due to:

  • Severe weather

  • Carrier disruptions

  • Public holidays

  • High shipping volumes

  • Transportation interruptions

  • Incorrect or incomplete addresses

  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact hello@cxcnn.com for assistance.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete delivery information.

Please verify your shipping address before placing an order.

If you notice an error, contact us promptly.

We will attempt to correct the address before dispatch, but changes cannot be guaranteed once an order has shipped.

9. Lost or Missing Packages

If a package is significantly delayed or appears lost in transit, please contact us with your order number.

We will review the available tracking information and assist with an appropriate resolution.

If a shipment is confirmed lost, we will arrange a replacement or refund where applicable.

10. Damaged Packages

Please inspect your order upon delivery.

If a product arrives damaged, contact hello@cxcnn.com as soon as possible.

Include your order number and photographs of the damage, if available.

We will review the issue and provide an appropriate resolution under our Return and Refund Policy.

11. Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages.

If an order is shipped in multiple packages, tracking information will be provided for each shipment when available.

12. Order Cancellations

Customers may request cancellation before dispatch.

Once an order has shipped, cancellation may no longer be possible.

Eligible products may be returned after delivery according to our Return and Refund Policy.

13. Contact Information

For questions about shipping, tracking, delivery estimates, or missing packages, please contact:

Merchant Name: cxcnn

Website: https://cxcnn.com

Email: hello@cxcnn.com

Phone: +1 570-662-9334

Business Address:

1504 S Jefferson St
New Castle, PA 16102
United States

Customer Support Hours:

Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET), excluding public holidays.

Thank you for choosing cxcnn.