Refund policy

Last Updated: October 26, 2026

At cxcnn, we are committed to providing a clear and transparent return and refund experience for our customers.

This Return and Refund Policy applies to purchases made through https://cxcnn.com and explains the return period, eligibility requirements, return shipping responsibilities, refund procedures, and cancellation process.

1. Return Window

We accept eligible returns within 30 calendar days of the delivery date.

The return period begins on the date the order is delivered, not the date the order was placed.

Customers must submit their return request within 30 calendar days after delivery.

2. Return Eligibility

For standard change-of-mind returns, products must meet the following requirements:

The return is requested within 30 calendar days after delivery.
The product is unused and in its original condition.
The original packaging, accessories, and included components are provided.
Proof of purchase or a valid order number is available.

Products that arrive damaged, defective, or incorrect will be handled separately, in accordance with this policy and applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please email:

hello@cxcnn.com

Include the following information:

Your order number
Your full name
The email address used during checkout
The item you wish to return
The reason for the return
Photographs, if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions.

Please contact us before mailing your return so we can help identify the order and process the return correctly.

4. Return Method

We accept eligible returns by mail.

Customers should package returned products securely to prevent damage during transit.

We recommend using a shipping service that provides tracking and keeping the shipment receipt until the return has been completed.

5. Return Shipping Address

Approved returns should be mailed to:

cxcnn — Returns Department

1504 S Jefferson St
New Castle, PA 16102
United States

Please include your order number or return authorization details inside the package.

Customers are encouraged to contact customer support before shipping their returns.

6. Return Shipping Costs

Change-of-Mind Returns

For returns due to a change of mind, personal preference, or ordering the wrong item, the customer is responsible for return shipping costs.

Customers may purchase their own return shipping label from a shipping carrier.

The actual return shipping cost depends on the carrier, package weight, package dimensions, and shipping origin.

We do not charge a separate fixed return handling fee.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or incorrect due to our error, cxcnn will cover reasonable return shipping costs or provide a prepaid return label where appropriate.

We may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

Customers should contact us before paying to return a damaged or incorrect item.

7. Restocking Fee

Restocking Fee: $0.00

We do not charge a restocking fee for eligible returns.

No percentage-based restocking fee is deducted from approved refunds.

8. Non-Returnable Items

Standard change-of-mind returns require items to be unused and in their original condition.

Any product-specific exclusions from change-of-mind returns will be clearly disclosed on the relevant product page before purchase.

These restrictions do not affect applicable statutory rights relating to damaged, defective, or incorrectly described products.

9. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at hello@cxcnn.com.

Provide your order number, a description of the issue, and supporting photographs if available.

We will review the issue and arrange an appropriate resolution.

Customers will not be required to pay reasonable return shipping costs caused by our fulfillment error.

10. Refund Processing

Once your eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to make the refunded amount available in your account.

If more than 15 business days have passed since your refund was approved, please contact us for assistance.

For eligible standard returns, refunds generally cover the returned product price and applicable taxes, subject to the condition of the item and applicable law.